returns and exchanges

We want you to feel completely at home with your purchase, and, if for any reason you’re not, you’re welcome to return it for a full refund.

That said, please choose mindfully, as we don’t currently offer return labels. Any return shipping costs will need to be covered by you. 

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For our UAE customers:

Please let us know within 3 days of receiving your order if you’d like to return it. We kindly ask that the item be returned to us in original condition within 7 days.

To initiate a return, email us at lucy@thevinecomms.com with the item details and let us know whether you’d prefer a refund or exchange. Once your return arrives, we’ll process it within 3–5 business days.

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Sale Items

All sale items are considered final, which means they can’t be exchanged or refunded unless the item is faulty. Thank you for understanding.

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Faulty Items

If something’s not quite right, please contact us as soon as possible with a description of the fault. If the item is deemed faulty under UAE consumer law, we’ll do everything we can to make it right - this may include a repair, exchange, or refund.

The item will need to be returned for inspection, which must be done within 10 days of reaching out to us.

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We're always here if you need a little extra clarity or care. Just drop us a line — we’ll respond with warmth and honesty.